FAQ
product
Frequently asked questions about products.
What is the difference between Pi and Pi Max?
The difference is size. The Pi Max is a larger version of the Pi. Here are its specs:
Pi Standard: 17.3*9.4*0.4 inch
Pi Max: 21.3*9.6*0.4 inch
What are Pi and M made of?
Pi: PU exterior, durable fiberglass interior.
M: Wool felt exterior, durable fiberglass interior.
What's the difference between the new Pi and the original Pi?
We know that as a portable product, excessive weight capacity is usually not required. Therefore, we have used new materials in the new Pi to provide users with a more cost-effective price while ensuring a proper weight capacity. While the old Pi could withstand up to 44 pounds, the new version can withstand up to about 18 pounds. You are free to choose the version that best suits your needs.
Shipping, Returns & Warranty
Learn more about our shipping and return policies, as well as product warranties.
How long will it take to ship my order after I place it?
We usually ship within 2-4 business days after receiving your order.
How long will it take to arrive after it is shipped?
Delivery typically takes 7-12 business days, but varies depending on country and shipping carrier.
Where do you deliver?
Ships to: Hong Kong, Japan, Macau, Singapore, South Korea, Taiwan, United States, Australia, Austria, Belgium, Cambodia, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Israel, Italy, Laos, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Spain, Sweden, Switzerland, Thailand, UAE, UK, Vietnam, Uruguay, Hungary, Southern Africa, Qatar, Colombia, Costa Rica, Turkey, Egypt, Mexico, Venezuela, Brazil, Monaco, Chile, Saudi Arabia, Kuwait, Peru, Argentina.
How do I track my order after purchase?
After your order is shipped, you will receive a shipping confirmation email with a tracking number. Copy the tracking number and click "Track Order" to track it or contact us.
Can I return it if I don't like it?
Absolutely! If you're not 100% satisfied, we offer a 14 day return period. See our Refund Policy for more details.
What payment options are available?
We accept PayPal, Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Bancontact, and iDEAL.
Is there a guarantee?
Of course, it comes with a one-year warranty. Please see the warranty terms for more information.