Warranty Policy
Thank you for your interest in Fansdreams products and services. By purchasing Fansdreams products, you are purchasing high quality. We grant the following guarantees on our products: Any defective or non-functioning products not caused by human or physical damage are eligible for part/product replacement. We provide a 6-month warranty on each product we manufacture. The warranty period is valid from the date of original purchase. The warranty period is valid from the date of purchase. Please note that the warranty does not cover the following cases:
- Surface scratches, marks, stains, or wear
- Failure or damage caused by misuse, negligence, accidental or intentional damage
- Modifications or alterations to the product made by anyone other than FansDreams
If something is broken or defective, please open a warranty claim by emailing support@fansdreams.com. Please clearly show the problem with photos/videos and attach photos of the entire package. We will get back to you within 48 hours.
Additional Information:
- This lifetime warranty applies exclusively to Fansdreams products and supersedes all other warranties, whether express or implied.
- Fansdreams reserves the right to request proof of purchase or return of defective products, if necessary.
- Shipping costs for exchanges will be borne by the recipient if more than 30 days have passed since the date of use.
Please note that Fansdreams will not be liable for any damages, losses, costs or expenses, including incidental or consequential damages. It is important to note that certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.